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Lab Systems Support Engineer

Location: Cork
Experience:2-3 Years
Job Type:Fixed Term Contract
Salary:Not Disclosed
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May be suitable for: Support Engineer

Lab Systems Support Engineer
Contract – 12 months

We’re currently recruiting for an exciting opportunity with an award-winning Pharmaceutical organization based in Cork. This is an excellent position for anyone who is looking to join a leading multinational who are one of the best at what they do.

The Lab Systems Support Engineer will play a crucial role in ensuring reliability and compliance of Laboratory Systems. The Lab System support engineer will be responsible for managing the day to day issues that arise on the validated Analytical Laboratory Systems. The successful candidate will be part of the Quality Control Lab Services Team which will maintain the incident ticket queue and manage & resolve issues as they arise in a timely manner. Experience in the support of IT applications is required.


  • Support, Maintenance and User Administration of local Laboratory applications which will include Periodic System Reviews and System Audit Trail Reviews.
  • Provide front line support (level 1) to labs. Troubleshoot system errors and collaborate with vendor/global teams for resolution.
  • Act as main point of contact on site for Laboratory System Helpdesk which will include interacting with the Global system teams or system vendors on various system issues.
  • Providing appropriate system access to vendors.
  • Support system content deployment and end user training.
  • Recognising the importance of the quality control function in pharmaceutical production, the Lab System Support Engineer should display a high level of integrity in the performance of his/her work.
  • Should be capable of relating well to other people, both within and outside of the laboratory area.

Experience and Education:
  • Bachelor's degree in an IT or scientific field (e.g., Chemistry, Biology, Business Information Systems).
  • Minimum of 2-3 years of experience in a similar role in the pharmaceutical or biotechnology industry.
  • Experience of supporting QC laboratory systems is preferred but not essential. Eg. LIMS
  • Strong problem-solving skills.

If interested in this posting please feel free to contact Rachel Kent on +353 (0)87 427 8808 or for further information.


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